FAQ
Frequently Asked Questions
We’re here to help make your gifting experience smooth, joyful, and beautifully intentional.
Ordering & Shipping
When will my order ship?
Orders typically ship within 1–2 business days. You’ll receive tracking as soon as your gift is on its way.
Do you offer expedited shipping?
Yes! You’ll see all available shipping options during checkout, including faster delivery if you're in a gifting pinch.
Where do you ship?
We currently ship across the U.S. Stay tuned — international shipping is coming soon!
Gifting & Customization
Can I include a personalized note?
Absolutely. You can leave your gift message at checkout, and we’ll include it with your box, beautifully printed on premium stationery.
Will the recipient see the price?
Never. All Okurii gifts are shipped without pricing info.
Product Details
What comes in the Golden Bloom Collection?
Each box includes a curated selection of 10 Japanese treats, rotating seasonally. Expect a mix of chocolate, wagashi, rice crackers, and specialty items — all beautifully presented.
Are the sweets made in Japan?
Yes. Every item is handcrafted in Japan using time-honored techniques passed down through generations.
Are the items allergy-friendly?
We’re happy to share ingredient details. Currently, our collections are not certified allergen-free and may contain nuts, dairy, or gluten.
Furoshiki & Packaging
What is furoshiki?
Furoshiki is a traditional Japanese cloth wrap. We use it to wrap every box by hand — it’s beautiful, reusable, and part of the joy of giving.
Can I choose the wrap design?
Yes! You can select your furoshiki pattern before adding a gift to your cart.
Is the furoshiki reusable?
Absolutely. Use it again to wrap another gift, create a tote, or simply as a keepsake.
Returns & Support
Do you accept returns?
Due to the nature of our food products, we do not accept returns — but if anything is wrong with your order, we’ll make it right.
I have another question — how can I reach you?
You can email us anytime at support@okurii.com, and we’ll get back to you within 1 business day.